Sure, Google could take away Google Maps critiques that the proprietor/admin of a Google My Enterprise web page wrote a public reply to. Responding to a assessment doesn’t appear to validate it in Google’s view, as in, “Properly, if enterprise proprietor replied to it, it should be legit.” Your response to a assessment doesn’t fossilize that assessment for eternity.
Once in a while a consumer will get a foul assessment from a non-customer, an actual buyer with a bogus or irrelevant grievance, a slimy competitor, or one other questionable supply, and the query I get is: “Ought to I report the assessment to Google or ought to I reply to it?” When you’re questioning the identical factor, I’d say you need to do each. Report the assessment and reply to it in a circumspect method (if you happen to suppose you’re higher off with a response up for all to see).
Previously I’ve steered first making an attempt to get a bogus or irrelevant assessment eliminated, after which replying to it provided that Google doesn’t take it down (which is what occurs most of the time).
However not too long ago Google has eliminated just a few critiques that (a) the proprietor of the Google My Enterprise web page replied to and that (b) I flagged for elimination. In these circumstances it took a few months, nevertheless it was nonetheless a superb end result. Right here’s an instance of what that appears like when it really works out.
WILL Google take away each assessment you report? No – not even shut. What hurts your enterprise doesn’t harm Google’s enterprise. For a similar purpose that Google didn’t auto-filter the assessment proper out of the chute, the possibilities are excessive that Google doesn’t take into account the assessment unfair sufficient to take away it manually after your reporting it.
What does all of that boil all the way down to? Two issues:
- You’ll be able to go forward and flag critiques that you simply already replied to. In fact, one doable hazard is that the reviewer writes you one other, angrier (or extra bogus) assessment on Google Maps or elsewhere (or each). Normally, I’d say that’s an appropriate threat.
- You’ll be able to reply to damaging critiques even if you happen to’ve already flagged them. You’re not making the assessment stick by responding to it. Does your response tip the scales in any respect, in order that the assessment is extra probably to remain put? That I have no idea. I do know solely that Google could take away a assessment that’s been replied to.
How a lot success have you ever had any in getting Google to take away critiques of your enterprise that you simply replied to?
How about critiques of different folks’s GMB pages – critiques that they replied to and that you simply reported?
Any suggestions?
Go away a remark!
P.S. Have you learnt of anybody who’s already written on this (so I can provide any due credit score)?
