Learn how to Get Assistance on the Google Enterprise Profile Assist Group (Discussion board)

Posted Dec 9, 2021
by Pleasure Hawkins

The Google Enterprise Profile Discussion board is peer-supported and managed primarily by a gaggle of Product Consultants which have the flexibility to escalate points and instances to Google.  You’ll be able to see a listing of the present Product Consultants right here.  It’s greatest to put up on the discussion board in order for you suggestions on a specific problem you’re having with Google assist, see one thing odd that you just really feel is perhaps a bug, or want clarification on a specific coverage.

The discussion board’s software program has just lately been flagging a ton of threads so individuals which can be looking for assist there don’t get their questions answered as a result of the threads by no means put up dwell. Unfortuantely, a number of the data we have to help customers on the discussion board additionally trigger the threads to look spammy, and thus get flagged.  Luckly, Andy Kuiper discovered an answer for us.  To keep away from having your put up get flagged, please do the next:

1. Make the put up on the discussion board so simple as attainable. Don’t embrace any of your online business data on the put up (telephone quantity, tackle, or electronic mail).
2. Create a Google Doc with all the data we’d like on the discussion board to assist.  It ought to embrace:
   1. The enterprise identify
   2. The enterprise tackle
   3. The enterprise web site
   4. The hyperlink to the itemizing contained in the Google Enterprise Profile dashboard. Whenever you go to google.com/enterprise and click on in your itemizing, copy and paste the URL that’s in your browser.
   5. The case ID to your communication with Google Help (when you’ve got one) together with all the small print of what Google is telling you, or in the event that they’ve merely not obtained again to you.  The case ID is normally an extended multi-digit quantity that’s within the topic line of the e-mail you get from Google assist.
3. Ensure that the Google Doc is publicly viewable by anybody and embrace the hyperlink to that doc on the discussion board put up.

Pleasure is the proprietor of the Native Search Discussion board, LocalU, and Sterling Sky, a Native web optimization company in Canada & the USA. She has been working within the business since 2006. She writes for publications comparable to Search Engine Land and enjoys talking often at advertising conferences comparable to MozCon, LocalU, Pubcon, SearchLove and State of Search. You could find her on Twitter or volunteering as a Product Skilled on the Google My Enterprise Discussion board.

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