Do you wish to form the way forward for aviation? Do you share our imaginative and prescient of saving and enhancing lives by means of expertise with a objective? Then be part of our formidable crew of younger skills and skilled professionals!
We at Wingcopter design progressive, high-performance drones which might be operated everywhere in the world in business and humanitarian operations. Our drone expertise saves and improves lives each day.
At the moment, we’re on the lookout for a Product Help Supervisor (m/f/d) to hitch our Group.
What You’ll Do:
- Make sure that all buyer inquiries and points are solved accurately and in a immediate {and professional} method
- Fixing inquiries requires to be and keep skilled on the next fields
- BVLOS supply operation expertise
- Being skilled at performing fundamental drone upkeep duties
- Being skilled in flight investigation utilizing instruments like parameter recordsdata, flight logs and observer remarks
- Being skilled in accessing related inner technical documentation
- Escalation of issues into the proper 2nd or third stage and advocate on behalf of the ticket creator to unravel the difficulty.
- Assist design processes, constructions, and instruments to successfully scale and assist greatest practices
- Work cross-functionally with Coaching and Product groups to establish areas of enchancment that may drive down general ticket quantity.
- Handle and execute technical buyer communication (up to date documentation, technical service bulletins)
- Handle the shopper portal the place normal and copter-specific documentation is shared with a buyer
- Handle the fleet administration instruments and guarantee buyer drones are depicted accurately all through their lifecycle in these instruments
- Advocate on Wingcopter’s behalf in buyer communication
- Improve service adoption and discover further buyer makes use of for Wingcopter’s service to increase lifetime worth for our buyer and Wingcopter.
- Repeatedly interact with buyer stakeholders to establish alternatives and dangers, and current suggestions and options.
- Map the shopper journey, and report related insights to Wingcopter Gross sales, Enterprise Growth, Operations, Engineering, and Product Administration.
- Collaborate with a cross-functional set of groups to make sure our enterprise is rising and growing with our buyer wants as a high precedence.
- Repeatedly collect buyer suggestions with a view to: develop standardized interventions that enhance buyer satisfaction with Wingcopter’s service; establish alternatives for steady enchancment; and share greatest practices throughout our buyer base.
- Handle buyer success actions, together with onboarding, coaching, and buyer assist advocacy.
What You’ll Want:
- Engineering Background (or comparable). An Aviation background is a bonus.
- Expertise in drone operations is a bonus
- Sound technical understanding of unmanned air and floor methods
- Functionality to handle technical service platforms (i.e. CRM ticket system, buyer portal, fleet database)
- Palms-on technical expertise with electronics and fixing IT-related points.
- Efficient troubleshooter and problem-solver.
- Keen to work a versatile schedule (shifts/weekend and/or night hours doubtlessly required)
- Sturdy organizational expertise, structured and solution- and process-oriented.
- Fluent English expertise, different language expertise are appreciated
- Intercultural competencies
- Sturdy communication expertise and collaborative work type.
What you carry as an ideal candidate:
- You’re a crew participant.
- You will have a can-do mentality.
- You imagine that expertise can have a optimistic impression on society and our future.
What We’ll Supply:
- A extremely motivated crew
- The thrilling lifetime of a fast-growing tech startup
- The chance to develop and implement your individual concepts
- The energetic promotion of your private {and professional} improvement
- The possibility to have a optimistic impression by means of your work
At Wingcopter, we attempt to create an inclusive company tradition the place everyone seems to be handled with respect and belief, regardless of origin, gender, id, age, faith, background or function throughout the firm. We’re satisfied {that a} various setting is the most effective breeding floor for progressive, sustainable and forward-looking options to main challenges.
