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Image this: An MSP receives an pressing name about degraded person experiences for a SaaS software that comes with efficiency ensures. Maybe solely a sub-set of customers are being impacted intermittently, akin to these within the Nordic area. How does the MSP determine the foundation trigger if they’re blind to the underlying Web connecting the SaaS software to its customers? They will’t, no less than not with out deploying ThousandEyes.
Delivering distinctive digital expertise requires visibility into the community
It’s no secret that to fulfill enterprise goals, at the moment’s profitable organizations are laser centered on delivering distinctive digital experiences, whether or not by deployed purposes or third-party SaaS. And as degraded community latency can negatively affect person experiences,firms want visibility into the end-to-end community connectivity supporting their software landscapes.
More and more, profitable organizations are focusing their restricted assets on strategically differentiating their core competencies. This leaves the tactical administration of the underlying IT infrastructure — wanted to help their purposes and distant employees — to managed service suppliers: the specialists in delivering IT companies round community, purposes, infrastructure, and safety, usually with dedicated SLAs.
Sadly, at the moment’s MSPs are challenged to confidently assure these SLAs, as increasingly more of the purposes their prospects depend on are run over a community they don’t management: the Web. This leaves an enormous visibility hole in guaranteeing the digital experiences for purchasers and workers.
That is the place Cisco ThousandEyes has grow to be a vital answer for MSPs to shut this visibility hole, serving to them to additional speed up their prospects’ digital transformation irrespective of the place they’re of their journeys. MSPs can lengthen their current companies with ThousandEyes, serving to guarantee buyer purposes are operating easily.
“Cloud suppliers and the general public Web are actually so central to person expertise {that a} Managed Service Supplier (MSP)
can’t ship a world class managed service with service assurance with out integrating ThousandEyes.”
– Joe Vaccaro, Head of Product, ThousandEyes
SLA ensures for SaaS purposes
For example, many MSPs have practices guaranteeing their prospects obtain optimum person experiences when operating SaaS purposes akin to Webex® by Cisco, Microsoft 365, and Salesforce. What these three purposes have in widespread is a heavy reliance on the Web to not solely join with finish customers, but in addition with further internet companies.
For instance, if an MSP receives a help name concerning points with a Microsoft 365 software akin to Outlook, how can the MSP reply given an entire lack of visibility into the Web? Do they assemble a conflict room, making an attempt to run a digital name with a bunch of stakeholders from NetOps to Microsoft help in a painfully gradual try to determine the place the difficulty is? Do they only blame “the community” and hope the issue goes away? That is sadly what number of MSPs are presently compelled to method this sort of help name.
With ThousandEyes, the MSP can rapidly remediate issues by figuring out if the difficulty is certainly the community, and extra importantly whose community, after which level technical help to the place the difficulty is, all with only a few mouse clicks. This significantly reduces the “meantime to innocence” for stakeholders, whose a part of the underlying stack is operating effective.
Higher but, notifications may be set so the MSP is notified if an issue is doubtlessly on the horizon. This will increase the prospect of avoiding points altogether earlier than they affect person experiences.
Out of the field integrations
As well as, Cisco gives out-of-the-box integrations between ThousandEyes and plenty of core Cisco applied sciences, akin to Meraki, Webex, Viptela, Cisco SASE stack, DNA Heart and AppDynamics. These integrations simplify deployment and assist help groups correlate information from totally different sources, significantly accelerating remediation efforts.
Additional differentiated providing
When an MSP presents ThousandEyes both as a standalone apply or supplied as a part of an current apply — akin to cloud migration, cloud networking, hybrid work, managed safety service or software monitoring — this visibility into the Web and cloud supplier networks turns into a further differentiator for the MSP. This could fully rework the enterprise, making it simpler to win RFPs competing towards different MSPs that may’t declare their dedicated SLAs are supported by the identical degree of community visibility.
Enhance person experiences by lowering the Web visibility hole
In at the moment’s world of distant workforces and purposes constructed on internet companies operating in hybrid cloud environments, the Web has grow to be the brand new community that companies depend on to ship optimum buyer and worker experiences. With out real-time visibility into the Web, MSPs are operating partially blind whereas holding SLA commitments to their prospects.
How do you get this visibility? Add a ThousandEyes apply to your small business or ThousandEyes capabilities to your current practices.
Occupied with studying extra? Attain out to your ThousandEyes or Cisco Companion Account Supervisor to see a demo. Additionally contemplate:
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