[ad_1]
VMware Cloud Supplier companions in VMware’s Companion Join program play a singular function within the VMware ecosystem: They’re customers of our services, and they’re additionally the operators of those companies in the direction of their finish customers and clients.
As such, our Cloud Supplier companions in our license rental and Managed Service Supplier routes to market present help in the direction of their finish clients, but in addition work together with VMware’s World Help Providers (GSS) to maintain their companies up and operating.
As of Might 16, 2022, we’re offering our VMware Companion Join Cloud Supplier Companions entry to VMware’s Help Readiness Coaching, which offers entry to the identical curriculum VMware help engineers are benefiting from.
As well as, Cloud Supplier Companions may have entry to new devoted Help Entitlements which are being assigned to their Entitlement Accounts over the course of the approaching weeks.
What’s Help Readiness Coaching?
Help Readiness Coaching represents in-depth troubleshooting coaching (also called ‘Stage 200’ coaching) that has been developed by VMware’s Help Group for in-house help engineers.
This permits our companions to offer stage 1 and stage 2 help in the direction of their finish clients, in addition to ensuring that help requests that want VMware’s assist get resolved extra shortly.
The listing of obtainable trainings, grouped by product class may be discovered within the Help Companion Coaching and Certification Necessities Information. We’re usually including new trainings. These might be added to the information as they turn into obtainable.
Qualifying companions can register for these on-demand, on-line trainings at no cost, utilizing the hyperlinks on this information.
Companion Help Entry with new Help Entitlements
As a part of the phrases of VMware’s Cloud Supplier associate packages, companions have entry to VMware’s Enterprise-Class Manufacturing Help.
We’re including new help entitlements for Cloud Supplier Companions. By opening a help request with the brand new help entitlement, VMware help engineers present devoted concentrate on Cloud Supplier and Managed Service Supplier Companion’s help requests.
This help entitlement is being assigned to every associate’s entitlement account over the course of the weeks following this announcement. Companions can monitor their account particulars within the Buyer Join portal for these updates.
Find out how to get began
[ad_2]
