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Within the fast-paced digital commerce area, customers these days count on the choice to have the ability to monitor, overview or replace their order particulars, in a self-service model. Whereas up to now, consumers would depend on telephone or e-mail interactions to retrieve details about their on-line orders, the digital buying expertise at the moment provides full management and transparency to the end-user. A technique of upgrading this expertise and assembly clients’ expectations is to present a self-service account the place one can lookup and replace transaction and fee information. Make customers’ self-service expertise environment friendly and seamless, by offering them with a consumer my account space.
That is the place the new-and-improved 2Checkout myAccount can assist.
What’s 2Checkout myAccount?
myAccount is a self-service platform the place consumers can entry particulars about purchases they made, for which the fee processing was achieved by 2Checkout. These particulars embody subscription standing, prices, bill, supply and billing data, reference quantity, and extra, all information that’s up to date in actual time within the account.
In different phrases, myAccount is a self-service portal that permits clients to monitor their order historical past from placement to supply/fulfilment.
What’s extra, 2Checkout myAccount is designed to centralize the buying and post-purchase exercise of your clients, giving them higher visibility into their buy standing and shopping for exercise.
3 Advantages of utilizing myAccount
Offering a real-time self-service order monitoring portal like myAccount can drive many constructive outcomes on your model.
1. Diminished prices
Prospects need the power to monitor their orders. Should you don’t give them that possibility, you’ll be bombarded with “the place’s my order?” help tickets, which may get expensive in the long term.
By offering a self-service order standing portal to your clients, you’re lowering the burden in your buyer help workforce, leaving you extra assets to spend money on different methods to please consumers.
2. Improved buyer expertise
The fashionable buyer craves extra management of their buying expertise. No marvel 51% of consumers need real-time visibility into the standing of their orders. With an order answer like myAccount, you’re making the post-purchase expertise a predictable one on your clients.
The end result? Extra engaged clients and extra worthwhile relationships.
3. Improved retention
Driving repeated purchases comes right down to belief. By letting clients monitor their recurring contracts and their subsequent billing interval, you’re including a layer of transparency to the post-purchase expertise. This makes your corporation extra dependable and reliable in your clients’ eyes. The extra they belief you, the extra doubtless they’ll hold shopping for.
2Checkout myAccount’s options:
With the 2Checkout myAccount buyer portal, consumers can:
- Entry detailed data of all merchandise/providers bought by way of 2Checkout
- Acquire insights into merchandise and subscriptions bought by 2Checkout, together with any adjustments made all through the order’s historical past
- Handle subscription settings and configure renewal choices (like flip auto-renewal on or off, or pause their subscription for a set time frame) and related notifications
- Order on-demand renewals for his or her subscriptions (accessible solely when a subscription is 90 days or much less from the expiration date)
- Improve on-demand merchandise and subscriptions
- Retrieve license keys and authorization codes provided with the services or products
- Obtain product recordsdata akin to spec sheets, consumer manuals, key retailer recordsdata, guarantee paperwork, and so forth.
- Replace fee data for subscriptions
- Reactivate the auto-renewal system of on-demand subscriptions
Order Lookup: How consumers can monitor their order historical past
As soon as logged in, clients have to click on the Order Lookup tab. After coming into the order quantity/Paypal Bill ID and the e-mail handle used upon putting the order, consumers can monitor the standing of their order in real-time.
In addition to monitoring their order standing, clients can use Order Lookup to entry their transaction historical past, together with funds, refunds, invoices, credit, and so forth. To realize entry, they must enter the primary and final 4 digits of the cardboard used to position the order, plus the overall quantity paid, and the foreign money used.
If the data matches the fee information within the 2Checkout system, the client will obtain extra transaction particulars by e-mail.
Customers can nonetheless do the entire above with out logging into myAccount. But when they wish to entry their full order and product/service information, they must join myAccount and log in.
Introducing the redesigned myAccount portal
We’re completely happy to announce that the 2Checkout myAccount portal now comes with an improved, totally responsive design.
The redesigned portal is accessible to all consumers that positioned orders on service provider web sites utilizing 2Checkout as their eCommerce supplier (whatever the service provider’s enterprise mannequin and business phrases in partnering with us).
What is going to this imply for your corporation? Two issues.
First, the brand new and improved, totally cell optimized design makes it simpler on your clients to entry their order data, subscriptions, and refunds.
Second, due to the user-friendly interface, you get fewer help tickets relating to refunds and subscription cancellations.
In different phrases, the brand new myAccount portal offers a extra environment friendly self-help useful resource on your clients, leading to a extra participating and cozy buying expertise.
Will the brand new design disrupt any particular customization settings?
No. The visible adjustments solely apply to retailers utilizing the Normal visible format. Should you’ve set particular customizations on your shopper portal, you get to hold your present design. That stated, you may have the choice to change to our new design in case you really feel it’s going to enhance the post-purchase expertise.
How do I activate the brand new design?
You don’t must do something. The brand new design will probably be activated by default for all accounts. Should you’ve made particular customizations to your shopper portal, you get to maintain your present settings even after the brand new format has been activated.
Tips on how to entry 2Checkout myAccount
Customers can entry the 2Checkout myAccount buyer portal in two methods:
- Through the use of a hyperlink
- Through Single Signal-On
How consumers can entry myAccount utilizing a hyperlink
You may arrange consumers to entry the myAccount portal by establishing an auto-email containing the hyperlink (https://safe.2co.com/myaccount/) for particular actions akin to order placement, fee affirmation, and so forth.
Should you’re utilizing a customized area, a portion of the hyperlink will probably be changed along with your area (for instance www.retailer.customized.com/myaccount).
As soon as consumers click on the hyperlink, they’re taken to myAccount portal entry web page the place they’ll sign up utilizing two choices:
- Log in utilizing the e-mail handle (related to the order/subscription) or the order quantity.
- Log in utilizing the e-mail handle (related to the order/subscription) and a password (the one beforehand set for the 2Checkout myAccount portal).
How consumers can entry myAccount by way of Single Signal-On
You may mechanically log in consumers to the myAccount buyer portal based mostly on subscription data or buyer reference quantity supplied by the Single Signal-On server.
If you wish to simplify your clients’ buying expertise and add a layer of safety, utilizing Single Signal-On is a superb concept. It’s additionally helpful if you wish to direct consumers to particular pages on the myAccount shopper portal (together with a particular subscription itemizing, order lookup, and so forth.).
Remaining Phrases
With regards to boosting gross sales and enhancing model loyalty, your post-purchase expertise is simply as vital because the buying expertise that results in the sale.
The brand new and improved 2Checkout myAccount is a strong answer you should use to create predictable, seamless experiences for consumers, even after the acquisition is made.
Trying to uncover the varieties of options which are wanted to acquire new customers, enhance gross sales, improve conversion charges, enhance subscription renewals, or curb cart abandonment? Then learn our eBook to learn how 2Checkout’s advertising and marketing and gross sales instruments can assist you get extra from every consumer.
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