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Decreasing Outages & Downtime for Pennsylvania’s ACA Portal

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Pennsylvania’s Division of Human Providers (DHS) was designated because the company liable for managing the rollout of its Inexpensive Care Act medical health insurance change to satisfy the mandate for residents to have entry to medical health insurance. Sightline’s IT efficiency analytics resolution was carried out to assist the group establish potential efficiency points, cut back system outages, and forestall utility downtime earlier than, throughout, and after the ACA implementation.

The ACA implementation in Pennsylvania required DPW to combine its statewide IT infrastructure with new IT functions and companies from the federal authorities and synchronize its rollout with a collection of mission-critical occasions occurring concurrently throughout all 50 states nationwide. DPW wanted to make sure a clean transition to the brand new healthcare change so its residents may simply register, entry, and assessment newly-available ACA medical health insurance choices to find out their applicable stage of protection.

Sightline EDM™ empowers the company to observe system useful resource utilization, measure utility response time, and examine the efficiency of legacy IT functions working on its Unisys mainframes with new functions deployed on Home windows servers. This ensures that the well being, stability, and availability of their total IT infrastructure are maintained and capable of help the ACA rollout. Learn the complete case examine to study extra.



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