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Co-Authored by Andy Fleck
Everyone knows that experiences matter most to our prospects. Perceived delays in finishing a web-based retailer order or attaining worth from a paid digital service can rapidly end in enterprise misplaced to the competitors. This implies organizations have to repeatedly and proactively take the heartbeat of the underlying end-to-end enterprise processes that ship these buyer experiences. In that means, root causes will be rapidly recognized and remediated earlier than prospects are impacted.
That is typically a lot simpler stated than accomplished. First, most enterprise processes at the moment contain a number of vendor merchandise. For instance, a web-based retailer may deploy an e-commerce web site, a warehouse managed via SAP, and a funds transaction supplier. All of these merchandise would want to speak with one another over a community–just like the Web–not managed by the group. When such a corporation can be migrating its complete enterprise course of to run on a third-party cloud supplier’s infrastructure like AWS or Azure, the scenario turns into much more advanced, including a number of factors of potential failure that would influence buyer experiences.
The strategy taken to this problem by most organizations at the moment is the notorious reactive struggle room. When prospects are experiencing an issue, the group will get all distributors right into a bodily or digital room and doesn’t allow them to depart till they every show to not be the supply of the issue. The final vendor standing should be the perpetrator.
This reactive strategy can’t resolve all points earlier than some have already impacted buyer experiences. As a result of it provides no holistic visibility into your entire end-to-end course of, Imply Time to Establish (MTTI) and remediate points is slowed. Lastly, managing the general monitoring of essential enterprise processes requires organizational overhead and experience whereas firms are focusing their restricted inner assets on strategically additional differentiating their core competencies as an alternative of tactically managing IT infrastructure.
Atos’ real-time Digital Efficiency Administration for SAP service, powered by Cisco AppDynamics and Cisco Thousand Eyes, gives a greater reply.
Atos has deep experience in managing SAP environments acquired over its greater than 35-year relationship with SAP. Increasing on that experience, Atos gives full stack observability (FSO) right into a buyer’s end-to-end course of, using AppDynamics and ThousandEyes to map enterprise course of efficiency to the enterprise context that straight impacts buyer experiences. Atos additionally gives industry-specific dashboards in order that prospects can view the well being of their enterprise processes tailor-made to the wants of their industries. Lastly, Atos has core competencies for migrating to and managing SAP environments on each AWS and Azure, offering prospects with one contact for proactive administration of enterprise processes that embrace SAP run on-premises or within the public cloud.
Deep experience in managing SAP-enabled enterprise processes
As a worldwide SAP Platinum Accomplice, SAP Accomplice Managed Cloud and world value-added reseller, Atos combines it’s deep {industry} and SAP experience with a concentrate on enterprise pushed innovation, broad cloud capabilities, and bringing collectively totally different techniques to ship an end-to-end modernized infrastructure, all mixed with Atos’ managed providers. To ship this experience, Atos has 13,500 devoted SAP professionals and native presences in 42 international locations.
Full Stack Observability (FSO) with AppDynamics and ThousandEyes
Delivering the digital experiences prospects anticipate and demand requires end-to-end visibility into the functions and infrastructure that assist the underlying enterprise processes. For this functionality, Atos turned to its 25-year-long Cisco partnership to leverage two of Cisco’s most modern instruments available in the market at the moment:
- AppDynamics gives visibility into utility efficiency with a enterprise lens via its Enterprise iQ functionality, correlating full-stack efficiency with key enterprise metrics mapped to buyer experiences and desired enterprise outcomes. AppDynamics gives end-to-end visibility for each SAP and non-SAP functions alongside the enterprise course of journey and its linkage with the underlying utility code, infrastructure, and community.
- ThousandEyes gives visibility into the networks the functions and infrastructure depend on to speak with one another. So, whereas conventional community monitoring instruments present visibility into enterprises’ personal networks, they will’t measure, monitor, or assist remediate points created by community visitors flowing over the Web. That is the place ThousandEyes uniquely involves play.
No matter whether or not SAP is run on-premises or within the public cloud, Atos leverages AppDynamics and ThousandEyes to supply a totally managed service, monitoring and managing a corporation’s enterprise course of constructed on SAP. This managed service gives prospects the good thing about an end-to-end answer, enabling them to dedicate their restricted assets on strategically furthering their core competencies versus tactically managing IT infrastructure.
For organizations that need to tackle this ongoing administration accountability, Atos additionally provides consulting providers that assist prospects create their very own facilities of excellence in managing enterprise processes that depend on SAP.
Danger discount in migrating SAP processes to the cloud
As well as, by combining its personal experience with the FSO capabilities of AppDynamics and ThousandEyes, Atos may help purchasers transfer their SAP situations to the cloud, simply evaluating enterprise course of efficiency earlier than and after cloud migration to cut back the chance of issues created by the migration.
Proof from Atos prospects
One Atos consumer, a serious utility firm, struggled with an absence of visibility throughout its SAP enterprise when incidents precipitated extreme disruption to enterprise processes. By putting in AppDynamics, Atos dramatically improved the corporate’s operational effectivity. For instance, MTTR decreased by 45 %, saving the corporate US$17 million within the first 12 months alone. As well as, the consumer achieved a 250 % return on funding payback in beneath two years with an general enterprise profit to the venture of US$21 million.
One other Atos consumer, a worldwide producer, had taken a handbook strategy to addressing utility efficiency points, leaving the shopper with very restricted visibility to assist pinpoint efficiency bottlenecks. Worse, as the corporate grew and SAP efficiency grew to become a much bigger subject, the corporate realized they didn’t have the inner experience to scale. With Atos Digital Efficiency Administration for SAP leveraging AppDynamics, the shopper obtained a single software to observe end-to-end efficiency of SAP functions throughout all platforms. The outcome was a 70 % lower in manufacturing interruptions.
Proof of worth supply
Atos Digital Efficiency Administration for SAP makes it attainable to research end-to-end enterprise course of efficiency throughout SAP and associated techniques, figuring out bottlenecks and points occurring within the functions, infrastructure, and community. Service disruptions will be lowered via proactive monitoring and MTTI will be lowered via end-to-end visibility, in the end enhancing enterprise course of efficiency and buyer experiences.
After all, the truth is it’s tough to know the way a lot proactive enterprise course of monitoring is price to a corporation till it’s been applied. To assist amount this profit, Atos provides a proof-of-value train, which helps to show how a lot proactive efficiency administration could possibly be price to your group. It may well reveal the dimensions of the financial savings and advantages you would take pleasure in, enabling you to make a extra correct enterprise case for implementing enterprise course of monitoring.
Sound attention-grabbing? Be taught extra about Atos Digital Efficiency Administration providers and AppDynamics SAP Monitoring.
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