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Assist Innovation: How Cisco’s TAC is reworking documentation and simplifying self-service

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Co-author: Ambrose Taylor

You’ll want to add a brand new change to a stack of Catalyst 9300 switches, nevertheless it is not going to be a part of the stack. You can open a Technical Help Heart (TAC) Case for assist however would moderately discover the solutions your self. Discovering the reply by yourself timeline is the best method to remedy the issue rapidly, which is definitely executed as you go and discover the answer at Confirm and Troubleshoot Stackwise on Catalyst’ 9200/9300

Cisco Assist Companies’ TAC is on a quest to enhance self-service choices, make data simpler to seek out, and assist you to resolve points with out opening a case. To attain this objective, we have now refactored and transformed the oldest however most closely used kind of mental capital: Documentation. Specializing in continuous enchancment and innovation, we are going to preserve reworking along with your suggestions.  

We’ve created a brand new framework known as DOC-IC (Documentation Mental Capital) to create high-value content material, that’s simple to seek out. Topic Matter Specialists (SMEs) throughout our expertise areas, create paperwork and movies primarily based on what our prospects want and the traits in our product.  

Right here is how we’re simplifying your expertise: 

Making Self-Service Straightforward

Requesting Assist

  • Cisco neighborhood: There’s a wealth of data and recommendation out there from different Cisco prospects who might have skilled a problem already and have supplied an answer. For extra data, go to the relevant Cisco Group.
  • Elevating a case: In case you are not capable of finding a decision on the Group, elevate a assist case at Cisco Assist.

Suggestions and Enchancment

Your enter helps. In the event you discover a problem particular to a doc, please tell us. Keep in mind to offer as a lot element as doable when submitting a request or suggestions on an current doc together with data relating to the part, space, or subject you had with the doc and what could possibly be improved.

You’ll be able to present suggestions in a couple of methods:

As we rework and innovate our enterprise, we’d love your enter!

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