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Proactive IT operations, incident automation and self-healing networks
Immediately marks one other essential milestone for Cisco’s hybrid-cloud operations initiatives. We’re very excited to announce the supply of latest operations instruments for Cisco Nexus Dashboard with our strategic companion ServiceNow: Nexus Dashboard Connector for ServiceNow and Cisco Cloud Community Insights App for the Now Platform.
This announcement comes on the heels of Cisco’s unveiling of the Nexus Dashboard 2.1, a single pane of glass agile platform for full lifecycle multi-cloud networking automation and operations to deploy, function and handle your infrastructure with ease. In Nexus Dashboard 2.1, we launched open APIs and platform capabilities for third get together builders to construct Apps and companies on Nexus Dashboard, thereby giving our prospects the selection and suppleness to seamlessly combine with current IT software program instruments of their multi-cloud networks.
Cisco Nexus Dashboard, together with Nexus Dashboard Insights and Nexus Dashboard Orchestrator affords a wealthy suite of platform companies, open REST APIs and Kafka subscription service for third-party builders to construct customized purposes and integrations. Leveraging these open APIs and platform companies, we launched out-of-the-box instruments that unlock useful use instances by means of integration with ServiceNow IT Service Administration (ITSM) and IT Operations Administration (ITOM).
Immediately, we’re proud to congratulate our strategic expertise companion, ServiceNow for the collaborative effort and spotlight use instances these integrations unlock.
Community Service and Incident Administration Developments: Cisco Nexus Dashboard and ServiceNow
In monitoring service well being, figuring out service disruptions, and aiding downside decision, cloud-based enterprise service administration options supply essential insights and management. When advanced community issues come up, service administration options want deeper insights into the intent of the community administrator to pinpoint, characterize, or resolve them. This decision requires arduous investigation and troubleshooting. When the issue is recognized and understood, community directors must create a ticket, resolve the issue, confirm the repair, and shut the ticket.
The Cisco Cloud Networking staff and ServiceNow have a strong partnership that spans a number of years to ship deep product integrations and options that assist prospects to deal with essential service administration challenges that embody aligning their infrastructure to cater to essential enterprise companies, accelerating the community service supply by means of approval-based workflow automation and adhering to SLAs by means of incident automation. These options span throughout Cisco ACI, NX-OS, Nexus Dashboard Orchestrator and Nexus Dashboard Insights’ assurance capabilities.
The latest addition to Cisco-ServiceNow joint portfolio is the mixing between Cisco Nexus Dashboard and the ServiceNow ITSM and ITOM options. The answer includes of two new elements – Cisco Cloud Community Insights App for the ServiceNow Platform and Nexus Dashboard Connector for ServiceNow, a plugin for Cisco Nexus Dashboard. IT operations groups can now automate the lifecycle of the incidents for Cisco Infrastructure and operations instruments, in addition to ship their ServiceNow IT companies from Nexus Dashboard.
Cisco Cloud Community Insights App for ServiceNow allows prospects to automate incident administration and task for community anomalies and advisories, thereby serving to community groups tackle potential community points and forestall outages proactively.
The answer helps optimize community operations, by serving to community operations groups:
- Rule-based community anomaly administration: Handle a lot of machine-generated anomalies by means of automated ticketing with pre-defined guidelines
- Useful resource optimization: Optimize the workers and different essential sources by means of clever incident task and prioritization
- Incident monitoring: Monitor incident traits utilizing out-of-the field incident dashboards for anomalies and advisories because the heads-up show
- Speedy communication: Act shortly on the essential incidents with the alerts on their medium of selection (Emails, Webex Groups, Slack)
- Custom-made reporting: Create customized reviews for the community anomalies to trace and report the SLA adherence
- Speed up troubleshooting: Speed up the troubleshooting with the flexibility to cross-launch Cisco Nexus Dashboard with the context of the incident
With the introduction of ServiceNow Connector for Nexus Dashboard, we convey ServiceNow incident administration capabilities to Nexus Dashboard that allow community operators to handle the lifecycle of their ServiceNow incidents, monitor the incident updates and ship their service requests on Nexus Dashboard.
Collectively, Cisco Nexus Dashboard and ServiceNow assist community operators establish, analyze, predict, and repair the problems, thereby enabling prospects construct self-healing networks.
Cisco Nexus Dashboard prospects can obtain Cisco and ServiceNow licensed instruments from
Help from Cisco TAC is out there by means of Cisco Options Help
That is nonetheless the start of our journey. We will probably be including newer capabilities to the ServiceNow answer that we introduced immediately and will probably be increasing the Nexus Dashboard ecosystem throughout different classes resembling Utility supply controllers (ADCs), alerting instruments, Infrastructure-as-Code (IAC) and safety administration.
If you happen to prefer to study extra about Cisco-ServiceNow joint answer capabilities, please go to the sources listed beneath or attain out to your Cisco or ServiceNow account groups.
Sources
Cisco Nexus Dashboard Developer Information & API documentation (Cisco DevNet)
Cisco ND Insights – ServiceNow Integration (“Cisco Cloud Community Insights” for ServiceNow)
Cisco Nexus Dashboard – ServiceNow Integration
How one can Automate, Monitor and Analyze your Knowledge Heart material in Actual-Time (Webinar)
Hybrid Cloud Networks are Calling – Cisco Nexus Dashboard Has the Reply (Weblog)
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