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Amazon Logistics has received the highest spot in MoneySavingExpert’s (MSE) annual UK parcel supply ballot. It’s the primary time that Amazon Logistics is taken into account the most effective provider by shoppers on this ballot. The corporate replaces final yr’s winner DPD Native.
Final yr, new warehouses areas within the UK grew with 60 %. This exhibits that ecommerce has been quickly rising throughout the nation, with carriers doing the identical. For its annual ballot, MSE requested customers to charge their expertise of parcel supply corporations they utilized in 2021. The ballot was carried out in early January 2022 and obtained greater than 9.000 responses from readers.
5 out of 17 higher rated
Amazon Logistics was voted as the most effective parcel provider, changing final yr’s winner DPD Native, which now got here in third. DPD UK remained in second place for the second yr in a row. Moreover, 5 out of 17 corporations obtained higher scores on this yr’s ballot.
‘Amazon Logistics replaces final yr’s winner DPD Native.’
CitySprint obtained the bottom ranking (12 %), whereas its predecessor Hermes dropped down 2 locations to 16the place. Yodel stays within the backside three for the seventh yr operating.
‘Robust yr for parcel carriers’
Chris Newlands, information and investigations editor at MSE, commented, “There’s little question that this previous yr has as soon as once more confirmed to be very powerful for parcel supply corporations, particularly with some employees compelled to self-isolate. However sadly, we proceed to listen to of lacking, late, broken and dumped parcels – so it’s vital for shoppers to make use of their rights and vote with their toes when corporations don’t ship the products.”
Commenting on the outcomes, Kerry-Anne Lawlor, nation director of Amazon Logistics, mentioned, “We’re delighted that this survey acknowledges the exhausting work of the unbelievable Amazon staff and unbiased supply companions who come collectively to supply quick, dependable and secure supply for our prospects day by day.”
Parcel corporations ranked from finest to worst
See the complete MSE ballot rating under:
| 2022 rating (2021 rating) | Nice (2021 consequence) | OK (2021 consequence) | Poor (2021 consequence) |
| 1. Amazon Logistics (3) | 60% (61%) | 34% (34%) | 7% (6%) |
| 2. DPD (2) | 61% (68%) | 28% (24%) | 11% (8%) |
| 3. DPD Native (1) | 60% (71%) | 25% (20%) | 14% (10%) |
| 4. Royal Mail (4) | 55% (49%) | 34% (36%) | 11% (15%) |
| 5. DHL (5) | 40% (43%) | 48% (46%) | 12% (11%) |
| 6. CollectPlus (6) | 41% (41%) | 46% (46%) | 13% (13%) |
| 7. Parcelforce Worldwide | 42% (41%) | 43% (42%) | 15% (17%) |
| 8. UPS (8) | 38% (42%) | 41% (39%) | 21% (18%) |
| 9. FedEx UK (7) | 36% (40%) | 44% (44%) | 20% (16%) |
| 10. APC In a single day (10) | 32% (33%) | 47% (46%) | 21% (20%) |
| 11. DHL Parcel UK (11) | 30% (31%) | 48% (45%) | 23% (23%) |
| 12. UK Mail (12) | 26% (27%) | 52% (50%) | 22% (22%) |
| 13. DX (15) | 24% (25%) | 46% (43%) | 29% (32%) |
| 14. TNT (13) | 18% (23%) | 54% (52%) | 28% (25%) |
| 15. Yodel (16) | 26% (23%) | 33% (36%) | 41% (41%) |
| 16. Hermes (14) | 28% (35%) | 24% (26%) | 48% (39%) |
| 17. CitySprint (17) | 12% (11%) | 54% (58%) | 34% (31%) |
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