Some Tesla house owners unable to unlock automobiles on account of server errors

Some Tesla house owners worldwide are unable to unlock or talk with their automobiles utilizing the app on account of an outage of the corporate’s servers.

Beginning round 4 PM EST, Tesla house owners have taken to social media reporting that the Tesla app is returning a “500 server error” when making an attempt to speak with the automotive.

This outage prevents house owners from utilizing the app to get into the automotive and it experiences an incorrect location of the automotive.

House owners have reported the problem to Elon Musk on Twitter, who has said that he’s trying into the matter.

Checking …

— Elon Musk (@elonmusk) November 19, 2021

House owners on the Teslamotorsclub discussion board are additionally experiencing points, stating that they can’t entry their automotive or unlock it via the app.

“Similar right here in TN. 500 Server Error. Automotive nonetheless reveals at work, however I’m residence,” posted a Teslamotorsclub member.

This outage seems to be worldwide, with customers within the USA, South Korea, Australia, and Europe reporting related points.

Whereas some Tesla fashions will be unlocked utilizing the telephone over Bluetooth, through key card, or through key fobs, different fashions shouldn’t have the “Cellphone Key” function and may solely be opened through the app.

“Not for mannequin s or x – they don’t have the telephone key function .. ought to have saved 60k and acquired the mannequin s,” said one other proprietor on the Teslamotorsclub discussion board.

There are additionally experiences of householders who’ve broken fobs and could not get one other working one, thus having to resort to utilizing the app as the one choice for unlocking their automotive.

“My fob key was broken. I attempted to order one other one on Tesla web site however they don’t have any. I don’t have an choice however to make use of my telephone. And I’ve a 2020 efficiency Tesla mannequin s .. 120k automotive and the 60k mannequin 3 has the function for key fob,” reads one other publish on the Teslamotorsclub discussion board.

“I’ve a key fob, nevertheless it stopped working this morning forcing me to depend on the app to get via the day. Excellent storm,” one other publish defined.

At 9:11 PM EST, Musk tweeted that an unintentional “elevated verbosity of community visitors” brought on the outage, and that the servers are coming again on-line.

Must be coming again on-line now. Appears to be like like we might have by accident elevated verbosity of community visitors.

Apologies, we’ll take measures to make sure this doesn’t occur once more.

— Elon Musk (@elonmusk) November 20, 2021

It’s nonetheless unclear as to what precisely occurred to trigger the servers to go offline.

BleepingComputer has contacted Tesla in regards to the outage however has not heard again.

This can be a growing story.

Replace 12:15 AM EST: Added tweet replace from Elon Musk.