Western Digital warns prospects to replace their My Cloud units

Western Digital is urging prospects to replace their WD My Cloud units to the most recent out there firmware to maintain receiving safety updates on My Cloud OS firmware reaching the top of help.

“On April 15, 2022, help for prior generations of My Cloud OS, together with My Cloud OS 3, will finish,” the corporate stated this week.

“In case your machine is not suitable with My Cloud OS 5, you’ll lose distant entry and can solely be capable of entry it regionally. Units on these older firmware variations is not going to obtain safety fixes or technical help.”

Western Digital advises prospects to guard their information from attackers after the firmware is not supported by backing up their units, disabling distant entry, disconnecting it from the web, and selecting a novel and powerful password.

Those that have eligible units can replace them to My Cloud OS 5 (which will likely be supported not less than till the top of 2026) earlier than the top of help date.

If the machine is not suitable with the My Cloud OS 5 firmware, they will take into account upgrading to a tool that’s.

“My Cloud OS 5 is a significant and elementary safety launch that gives an architectural revamp of our older My Cloud firmware and provides new defenses to thwart widespread lessons of assaults,” Western Digital says.

“We is not going to present any additional safety updates to the My Cloud OS3 firmware. We strongly encourage transferring to the My Cloud OS5 firmware.”

20% low cost coupons for upgrades

For particulars on discovering you probably have a tool suitable with My Cloud OS 5, you may test the Firmware Availability and Supported Units help web page.

To make it simpler to improve to a supported My Cloud machine, in January 2022, the corporate will ship 20% low cost coupons to prospects with units that aren’t suitable with My Cloud OS 5 through e mail.

You’ll not be required to return your outdated machine to make use of the coupon, which will likely be usable for 90 days to purchase one of many qualifying merchandise: My Cloud House (8TB), My Cloud EX2 Extremely (16TB, 24TB, 28TB) or My E-book (12 TB). 

To underscore the dangers of working unsupported firmware, in July, Western Digital warned of ongoing assaults concentrating on My E-book Reside and My E-book Reside Duo units.

In some instances, these assaults led to all information from hacked units being erased after the attackers triggered an unauthenticated manufacturing unit reset vulnerability (CVE-2021-35941).

The menace actors deployed trojan malware on different compromised units utilizing exploits concentrating on a second bug, a crucial root distant command execution flaw tracked as CVE-2018-18472.

The vulnerabilities exploited in these assaults have been restricted to the My E-book Reside machine collection that obtained the ultimate firmware replace in 2015.