HPE Pointnext Tech Care replace – much more new capabilities!

We’re constructing a game-changing buyer expertise; right here’s a fast catch-up on what’s new and what’s subsequent.

By Dragos Niculescu, Enterprise Providers Supervisor, HPE Pointnext Providers.

HPE Pointnext Tech Care continues to ship on its ongoing dedication to enhance the general buyer expertise by way of innovation and by constructing new capabilities that contribute to a greater and simpler consumer expertise.

Over the past yr, the HPE Assist Heart has been reimagined with the intention to simplify and personalize the help expertise. With more moderen updates, prospects can additional modify their workspace, really making it their very own. By having new choices to select from – be it the sunshine or darkish mode, or the flexibility to configure the Toolkit – prospects can personalize their consumer interface.

The Digital Assistant is now extra highly effective than ever, with a number of capabilities added, together with extra troubleshooting flows that allow prospects to swiftly resolve points associated to cache batteries.

And if an incident does should be logged, attainable options are offered whereas truly elevating it, in order that prospects have entry to those suggestions as early as attainable.

These and lots of extra capabilities are already obtainable, and all through 2022 prospects will see much more new digital improvements.

New experiences will embody:

• Digital, interactive dashboards that present actionable insights into incident administration, contract and guarantee knowledge, and asset and software program model administration of supported merchandise. View this brief video in regards to the HPE Digital Buyer Expertise Insights Dashboard.
• Simply shareable circumstances, duties, and alerts with designated friends, companions, and account groups.
• Improved case administration: Mechanically generated circumstances from linked merchandise will likely be seen within the Assist Heart, offering improved case administration and visibility.

Having the best data proper at their fingertips will assist prospects make better-informed selections in regards to the supported setting.

Learn extra about HPE Operational Assist Providers and the way we assist prospects resolve issues sooner with a digital, data-driven, trendy buyer expertise.

Dragos Niculescu is a Worldwide Product Supervisor for HPE Pointnext Providers. Dragos all the time has the shopper expertise in thoughts, and he’s captivated with enabling experiences that help prospects in attaining their enterprise targets.

Providers Consultants
Hewlett Packard Enterprise

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