[ad_1]
“How rapidly we reply to an inquiry, providing recommendation and options to prospects, is de facto important and a part of the standard journey. It’s not simply in regards to the product.” Chris Wilson, UR’s VP of World Service and Buyer Expertise, is accountable for assuring the UR cobots are up and operating post-deployment with instruments and processes in place not solely to resolve points but additionally to supply greatest follow suggestions. His staff manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with prospects, guaranteeing quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the lively robotic person group grew, the Service Crew appeared for modern methods to allow prospects and Distributors to succeed in out for assist and help. In early 2020, a web based portal, myUR, was launched, enabling distributors and finish prospects to register guarantee circumstances, service requests and help inquiries. The portal additionally allows them to register their cobots’ serial numbers with UR, creating an entire new platform of communication and help. Since its preliminary launch, the accessibility and usefulness of myUR have advanced from a case administration system right into a discussion board the place all stakeholders can have interaction and keep related.
[ad_2]
